General Terms and Conditions ADS Graphics BV

Version 3.0, 17 August 2026. These terms and conditions apply exclusively to business clients.

Reading guide

Chapter A always applies. Chapter B applies if you purchase Goods from us. Chapter C applies if we perform work for you, such as installation, maintenance or advice. Often both apply, for example when you purchase a plotter that we also install.

Chapter A: General (Articles 1 to 14)

Chapter B: Purchase and delivery of Goods (Articles 15 to 20)

Chapter C: Services, installation and advice (Articles 21 to 23)

 

Additional terms and conditions apply to two types of Agreement. In those cases, they apply in addition to these General Terms and Conditions:

Additional Terms and Conditions for Service Agreements, for maintenance, service and all-in service agreements;

Additional Terms and Conditions for Rental, Hire Purchase and Operating Lease, for Equipment that you use from us without immediately becoming its owner.

Chapter A: General

Article 1: Definitions

In these General Terms and Conditions, the following terms have the following meanings:

ADS: the private limited liability company ADS Graphics BV, also trading under the names Allesomteprinten.nl and PrinterXL.nl, with its registered office in Tilburg at Heraclesstraat 26 (5048 CG), telephone 013 533 6625, [email protected], Chamber of Commerce no. 82359334, VAT identification number NL862433666B01.

Client: the natural person or legal entity acting in the exercise of a profession or business to whom ADS makes an offer or with whom ADS enters into an Agreement.

Agreement: any agreement between ADS and the Client under which ADS supplies Goods, performs Services or rents or leases Equipment. Examples include an approved quotation, an order, an order confirmation, a service agreement or a rental or lease agreement.

Goods: all goods supplied by ADS, including equipment, parts and consumables.

Equipment: large-format printers, plotters, scanners, folding machines, cutters and other machines, including associated peripheral equipment and software.

Services: work performed by ADS, including installation, configuration, maintenance, repair, service, printing work and advice.

Customised Goods: Goods that ADS makes or has made to measure or at the Client's request, or that have been modified at the Client's request or provided with specific features, designs or settings.

Website: the websites associated with the domain names www.adsgraphics.nl, www.allesomteprinten.nl and www.printerxl.nl.

In Writing: by letter or by email. Wherever these terms and conditions state "in writing", either of these channels may be used, unless expressly stated otherwise.

General Terms and Conditions: this document.

Article 2: Applicability

2.1 These General Terms and Conditions apply to all offers, quotations, orders and Agreements of ADS, regardless of the channel through which they are concluded, and to everything arising from them. They also apply to subsequent Agreements between the same parties, without ADS having to provide them again.

2.2 ADS enters into Agreements only with parties acting in the exercise of a profession or business. The Client warrants that it is acting in that capacity. If it appears that an order has been placed by a consumer, ADS may cancel that order and shall refund any amount already received.

2.3 Deviations from and additions to these General Terms and Conditions apply only if ADS has expressly accepted them in Writing, and only to the Agreement to which they relate.

2.4 General terms and conditions, purchasing terms, supplier terms, codes of conduct or other terms of the Client do not apply. ADS hereby expressly rejects them, even if ADS does not object to them separately. Nor shall they apply because ADS completes, signs, confirms or accepts a supplier registration, portal, form, instruction, declaration, code of conduct or other document in order to gain access to a location, system or supplier process of the Client. Such terms apply only if ADS has expressly and separately accepted them in Writing.

2.5 The Additional Terms and Conditions for Service Agreements also apply to service agreements. The Additional Terms and Conditions for Rental, Hire Purchase and Operating Lease also apply to rental, hire purchase and operating lease. If these documents conflict, the following order of precedence applies: (a) the written Agreement, (b) the additional terms and conditions for that type of Agreement, (c) these General Terms and Conditions.

2.6 If a provision of these General Terms and Conditions is null and void or voidable, the remaining provisions shall continue to apply. The parties shall then consult on a valid provision that remains as close as possible to the intent of the original provision.

Article 3: Offers and conclusion

3.1 All offers and quotations from ADS are non-binding and valid for thirty (30) days, unless a different period is stated.

3.2 An Agreement is concluded as soon as ADS confirms an order in Writing, or as soon as ADS starts performance. An order placed through the ADS webshops becomes a binding order as soon as ADS has sent the order confirmation.

3.3 Obvious mistakes and printing, typing and calculation errors in offers, quotations, order confirmations, on the Website or in other documents are not binding on ADS.

3.4 ADS may refuse an order within ten (10) working days after receipt, for example in the event of incorrect or incomplete information, previous non-payment, or circumstances as a result of which ADS considers the financial risk to be too high. In that case, ADS is not required to pay compensation.

3.5 ADS compiles information, drawings, images, specifications and colour reproductions on the Website and in documentation with due care, but they are intended as indications. Minor deviations in colour, dimensions or design do not entitle the Client to termination, replacement or compensation.

Article 4: Information, requirements and procedures of the Client

4.1 The Client shall provide ADS in a timely, correct and complete manner with all information that may be relevant to making an offer and performing the Agreement.

4.2 Before the quotation is issued, the Client shall inform ADS in Writing of all of its own requirements, procedures and regulations that may affect the price, planning or performance. These include in any event:

supplier registrations, onboarding procedures and registration in digital portals;

safety, access and site regulations;

certification, screening and compliance requirements and codes of conduct;

mandatory instructions, training courses or toolbox meetings for ADS employees;

documentation, reporting, IT and information security requirements.

4.3 The prices, work and time periods offered by ADS are based on the information, requirements and procedures known to ADS when the quotation was issued. Requirements, procedures or regulations that reach ADS only afterwards are not part of the Agreement unless ADS expressly accepts them in Writing.

4.4 If ADS incurs additional work, waiting time, registrations, training, travel, documentation or other costs because information was not provided, was incorrect, incomplete or late, or because requirements are disclosed only later, this shall constitute additional work within the meaning of Article 5. Agreed time periods shall then be extended by at least the delay caused as a result. ADS is not liable for damage caused by such delay.

4.5 ADS shall comply with reasonable safety, access and operational regulations of the Client, provided that they were communicated in time, are practicable and do not conflict with the Agreement, these General Terms and Conditions, applicable laws and regulations or ADS's own safety regulations. If ADS considers a requested requirement disproportionately onerous or impracticable, ADS shall notify the Client in Writing and the parties shall consult within ten (10) working days. If they do not reach agreement, either party may terminate the Agreement in respect of that part. The Client shall then pay for the work already performed and the costs already incurred.

Article 5: Prices, additional work and indexation

5.1 All prices are in euros and exclude VAT, shipping and order charges, unless stated otherwise. Shipping charges are stated in the ordering process or in the quotation.

5.2 ADS may change its prices if purchase prices, exchange rates, transport costs, wages, levies, taxes or other costs increase.

5.3 If ADS increases the price after the Agreement has been concluded but before delivery, the Client may terminate the Agreement in respect of the part not yet delivered if the increase exceeds ten per cent (10%) and does not result from a statutory measure. The Client shall notify ADS within ten (10) working days after the announcement.

5.4 Additional work means work, delivery or costs arising from a change to the assignment, additional wishes of the Client, or information, requirements or procedures as referred to in Article 4. Additional work is not a price change within the meaning of Articles 5.2 and 5.3.

5.5 ADS shall state in advance in Writing what the additional work entails and its estimated cost. If the estimated cost of the additional work exceeds ten per cent (10%) of the order value, with a minimum of € 250, ADS shall perform it only after the Client has given its approval in Writing. If ADS cannot reasonably notify the Client in advance, for example in the case of waiting time at the site, ADS shall charge for it afterwards at the applicable hourly rate of € 110 per hour per technician.

5.6 If an Agreement lasts longer than twelve (12) months, ADS may adjust the prices each year on 1 January in accordance with the development of the consumer price index (CPI), all households, published by Statistics Netherlands (CBS), measured on an October-to-October basis for the immediately preceding period. If CBS no longer publishes this index, or changes the base, the replacement or recalculated series designated by CBS shall apply. An adjustment that does not exceed that index does not give a right of termination.

Article 6: Invoicing and payment

6.1 The Client shall pay within thirty (30) days after the invoice date into the bank account stated on the invoice, without discount, set-off or suspension. A different payment term applies only if ADS has confirmed it in Writing. 6.2 ADS may require advance payment, a deposit or cash on delivery. During the term of the Agreement, ADS may also require security, such as a bank guarantee or security deposit, if the Client's creditworthiness gives reason to do so. If ADS does not receive that security within ten (10) working days, it may suspend performance.

6.3 ADS may deliver in instalments and invoice them separately.

6.4 The Client may not impose additional or different invoicing requirements after the Agreement has been concluded, unless ADS has accepted them in Writing. Submission of an invoice through a digital portal, inclusion of specific order or reference numbers or compliance with other internal administrative requirements of the Client is not a condition for the invoice to become due and payable. The Client may therefore not suspend or refuse payment. This does not apply if a statutory obligation provides otherwise, such as the obligation to invoice public authorities electronically.

6.5 If the Client wishes to receive invoices in a different manner or through a particular platform, ADS may charge € 25 per invoice and € 200 per portal registration. Costs and delays arising from invoicing requirements of the Client or from invoice processing through third parties shall be borne by the Client.

6.6 If the Client fails to pay on time, it shall be in default by operation of law. A notice of default is therefore not required. From the due date, the Client shall pay the statutory commercial interest on the outstanding amount, plus extrajudicial collection costs of fifteen per cent (15%) of the principal sum, with a minimum of € 150. If ADS can demonstrate that its actual costs are higher, it may claim those costs. The statutory fixed compensation of € 40 shall remain payable in addition.

6.7 Judicial costs shall be borne by the Client to the extent that they exceed the amount awarded by the court in respect of legal costs.

6.8 A payment shall first be applied to the costs, then to accrued interest and finally to the principal sum and current interest.

6.9 Discounts, volume prices and special pricing arrangements shall cease to apply as soon as the Client is in default.

Article 7: Retention of title and security

7.1 All Goods supplied by ADS shall remain the property of ADS until the Client has paid everything it owes under all Agreements with ADS: the purchase price, additional work, interest, costs and damages arising from a failure in performance.

7.2 Until title has passed, the Client may not sell, pledge, transfer by way of security or otherwise encumber the Goods. If the Client is a reseller, it may resell the Goods in the ordinary course of its business.

7.3 The Client shall handle the Goods with due care, keep them identifiable and insure them against the customary risks. At ADS's first request, the Client shall produce the insurance policy.

7.4 If a third party levies attachment on the Goods or wishes to establish rights over them, the Client shall immediately notify ADS in Writing. The Client shall inform that third party, for example a bankruptcy trustee, administrator or bailiff, that the Goods are the property of ADS.

7.5 If the Client fails to comply with its obligations, or if there are reasonable grounds to fear that it will fail to do so, ADS may repossess the Goods without court intervention. The Client hereby gives ADS irrevocable consent and access for that purpose to the places where the Goods are located. The costs of repossession shall be borne by the Client.

7.6 If ADS cannot invoke the retention of title, the Client shall, at ADS's first request, grant ADS a non-possessory right of pledge over those Goods.

Article 8: Force majeure

8.1 Force majeure means any circumstance that temporarily or permanently prevents ADS from performing its obligations and that is not attributable to ADS, even if that circumstance was foreseeable when the Agreement was concluded.

8.2 Force majeure includes, among other things: war and threat of war, terrorism, strikes, fire, water damage, flooding, pandemics, government measures, sanctions and trade restrictions, disruptions to transport, energy or communications networks, cyberattacks, and failure by ADS's suppliers to perform, to perform on time or to perform properly. The latter applies only if ADS could not procure the Goods or Services elsewhere on reasonable terms and within a reasonable time.

8.3 For as long as the force majeure continues, ADS's obligations shall be suspended. If the force majeure lasts longer than sixty (60) days, either party may terminate the Agreement in Writing in respect of the part not yet performed, without compensation.

8.4 If ADS has already delivered part of the performance when the force majeure occurs, it may invoice that part separately. In the event of termination pursuant to Article 8.3, ADS shall refund prepaid amounts insofar as they relate to Goods not delivered or Services not performed.

Article 9: Liability and indemnity

9.1 ADS is liable only for direct damage that is the direct result of a failure in performance attributable to ADS or an unlawful act attributable to ADS.

9.2 ADS's liability per event is limited to the amount paid out by its liability insurance in that case, plus the applicable deductible. Events that are related to one another shall be regarded as one event.

9.3 If that insurance does not pay out for any reason, ADS's liability is limited to the invoice amount excluding VAT of the relevant delivery. If the Agreement lasts longer than three months, the amount invoiced under that Agreement in the twelve (12) months preceding the event causing the damage shall apply instead. In both cases, a maximum of € 5,000 per event and € 7,500 per calendar year applies.

9.4 ADS is not liable for indirect damage. This includes in any event consequential damage, loss of profit, loss of turnover, lost savings, business interruption, lost orders, fines and contractual penalties, reputational damage, and loss, damage or unauthorised disclosure of data and the costs of restoring that data.

9.5 ADS is not liable for damage arising from advice, drawings, designs, calculations, configuration proposals or recommendations that it has provided, unless agreed otherwise in Writing. ADS bases its advice on the information provided by the Client. The Client remains responsible for the selection of the Goods and Services and for determining whether they are suitable for the Client's intended use.

9.6 ADS is not responsible for the Client's network and IT environment, or for software-based control, print server functionality, drivers, permission structures or application integrations, unless agreed otherwise in Writing. Nor is ADS liable for data remaining on equipment that the Client offers for repair, trade-in or recycling.

9.7 The limitations and exclusions in this Article do not apply in the event of intent or deliberate recklessness on the part of ADS or its management, to liability for death or personal injury, or to statutory product liability.

9.8 A claim for damages shall lapse if the Client does not bring it before the court within twelve (12) months after the notification referred to in Article 18, and in any event if it does not do so within twenty-four (24) months after the event causing the damage.

9.9 If a third party asserts a claim against ADS in connection with the performance of the Agreement, the Client shall indemnify ADS against that claim to the extent that it exceeds the liability that ADS would have towards the Client under this Article.

Article 10: Intellectual property

10.1 All intellectual property rights in designs, drawings, advice, software, documentation, manuals and other materials that ADS develops or supplies belong to ADS or its licensors. The Client receives only a non-exclusive and non-transferable right of use for the agreed purpose and for the term of the Agreement.

10.2 Materials, files, designs and data supplied by the Client remain the property of the Client, as does the printed work resulting from them. ADS receives only the right of use necessary to perform the Agreement.

10.3 Software, firmware and third-party licences supplied with the Goods are subject to the terms of the relevant rights holder. The Client accepts those terms. ADS is not liable for their content.

10.4 If a third party asserts a claim against ADS for infringement of intellectual property rights as a result of material supplied by the Client, the Client shall indemnify ADS against that claim.

10.5 ADS may state in general terms that it has performed work for the Client, unless the Client objects to this in Writing.

Article 11: Confidentiality

11.1 The parties shall treat information of the other party as confidential if it is designated as confidential, or if its confidential nature should reasonably have been apparent. They shall use that information only to perform the Agreement.

11.2 This obligation does not apply to information that is or becomes public without breach of this Article, that has lawfully been obtained from a third party, or that must be disclosed by law or pursuant to a court order.

11.3 This obligation shall continue for three (3) years after the end of the Agreement.

Article 12: Personal data

12.1 ADS processes personal data in accordance with the General Data Protection Regulation (GDPR). The privacy statement on the Website explains how ADS does so, for what purpose, how long it retains data and what rights data subjects have.

12.2 If ADS processes personal data for the Client in connection with installation, configuration, maintenance, service, remote access or printing work, ADS is the processor and the Client is the controller. The parties shall then enter into a data processing agreement. If they do not do so, ADS's model data processing agreement, which ADS provides on request, shall apply.

12.3 Equipment that the Client offers for repair, maintenance, trade-in or recycling may contain data, for example on hard drives, in memory or in address books. The Client shall remove that data in advance. At the Client's request and for a fee, ADS can arrange for data carriers to be erased.

Article 13: Suspension and termination

13.1 ADS may suspend performance of its obligations or terminate the Agreement in whole or in part without court intervention if:

1. a) the Client is in default or fails to perform its obligations, and remains in default after written notice of default allowing a reasonable period for remedy;
2. b) the Client applies for suspension of payments, is declared bankrupt, is admitted to a debt restructuring scheme, is dissolved or ceases its business;
3. c) there are circumstances as a result of which performance can no longer reasonably be required of ADS. In that case, the parties shall consult before ADS suspends performance or terminates the Agreement.

13.2 Paragraph (a) does not apply if performance is permanently impossible or if the Client has stated that it will not perform. A notice of default is then not required.

13.3 In the cases referred to in Article 13.1, all claims of ADS against the Client shall become immediately due and payable. ADS is not required to pay compensation and retains all its other rights.

13.4 An Agreement for an indefinite term may be terminated in Writing by either party subject to one (1) month's notice, unless agreed otherwise.

13.5 Provisions that by their nature are intended to continue after the end of the Agreement shall remain in force. This applies in any event to Articles 7, 9, 10, 11 and 14.

Article 14: Final provisions

14.1 ADS may amend these General Terms and Conditions. For new Agreements, the amendment shall apply from the date of publication. For ongoing Agreements lasting longer than three months, the amendment shall take effect thirty (30) days after written notice. If the amendment is materially less favourable to the Client, the Client may terminate that Agreement in Writing within those thirty days with effect from the date on which the amendment takes effect.

14.2 The Client may not transfer its rights and obligations under the Agreement without ADS's prior written consent. Claims of the Client against ADS are non-transferable and may not be pledged within the meaning of Article 3:83(2) of the Dutch Civil Code (Burgerlijk Wetboek, BW). ADS may transfer its rights and obligations to a group company or in connection with an acquisition of its business.

14.3 Digital communications, including email and messages through ADS's ticketing system, shall constitute written evidence between the parties. ADS's records shall constitute evidence of the Agreements concluded and deliveries made, unless the Client proves otherwise.

14.4 All legal relationships between ADS and the Client are governed exclusively by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

14.5 The parties shall preferably resolve a dispute together. If they are unable to do so, they shall submit the dispute to the competent court of the Zeeland-West-Brabant District Court, Breda location. ADS may also submit a dispute to the court of the place where the Client is established.

Chapter B: Purchase and delivery of Goods

Article 15: Delivery, risk and delivery times

15.1 ADS delivers the Goods by physically handing them over to the Client or to a person designated by the Client, at the agreed address.

15.2 The risk of loss, theft and damage passes to the Client at the time of that physical handover. If the Client refuses to accept the Goods, or if no one is present at the agreed time, the risk passes at the time when ADS has tendered the Goods for delivery. The costs of an unsuccessful delivery, storage and redelivery shall be borne by the Client.

15.3 ADS determines how it packages and ships the Goods, unless agreed otherwise. Special wishes of the Client regarding transport or delivery shall be carried out by ADS at the Client's expense.

15.4 Stated delivery times are indicative and do not constitute a strict deadline. Exceeding such a time period does not give a right to compensation. If delivery is delayed by more than thirty (30) days, the Client may give ADS a new reasonable period in Writing of at least fourteen (14) days. If ADS still fails to deliver, the Client may terminate the Agreement in respect of the undelivered part, without any right to compensation. ADS shall refund any amount paid in advance for that part.

15.5 If delivery is delayed by circumstances that are not attributable to ADS or that are for the Client's account, the delivery time shall be extended by the duration of those circumstances.

15.6 If a product is temporarily unavailable, ADS shall inform the Client as soon as possible and, where possible, offer an equivalent alternative.

Article 16: Cancellation by the Client

16.1 The Client may cancel an order only with ADS's prior written consent.

16.2 If ADS agrees to the cancellation, the Client shall pay:

1. a) in the event of cancellation before ADS has ordered the Goods from the supplier: 15% of the order value;
2. b) in the event of cancellation after ADS has placed the order but before shipment to the Client: 35% of the order value, plus any cancellation charges imposed by the supplier;
3. c) in the event of cancellation after shipment or after installation has commenced: 100% of the order value.

If ADS can demonstrate that its costs are higher, it may claim those costs.

16.3 The Client may not cancel Customised Goods, Goods ordered specifically for the Client or scheduled service visits free of charge. If the Client cancels a service visit less than two working days in advance, it shall pay 50% of the estimated amount.

Article 17: Warranty

17.1 ADS warrants that, upon delivery, the Goods supplied comply with the agreed specifications and are suitable for normal use within the applicable technical limits.

17.2 The warranty period starts on delivery and is:

1. a) for new Equipment: twelve (12) months, or longer if the manufacturer's warranty is longer;
2. b) for used Equipment and pre-owned Equipment: three (3) months, unless agreed otherwise in Writing;
3. c) for parts and repairs: three (3) months for the work performed and the part installed.

17.3 The manufacturer's warranty is subject to the manufacturer's terms and conditions. ADS shall assist in making a claim under that warranty, but is not required to provide more than the manufacturer provides. The periods in Article 17.2 shall nevertheless continue to apply.

17.4 The warranty shall lapse in the event of improper or inappropriate use, insufficient maintenance, use contrary to the instructions or specifications, and use of consumables not approved by the manufacturer if the damage results from such use. The warranty shall also lapse in the event of damage caused by external factors such as falls, water or voltage surges, and in the event of modifications or repairs by parties other than ADS or a party designated by ADS.

17.5 Consumables such as ink, toner and paper are no longer covered by warranty once the packaging has been opened, unless the defect already existed when the packaging was opened and the Client reported it immediately.

17.6 If a warranty claim is justified, ADS shall repair the Good, replace it with an equivalent Good, or credit the invoice value. ADS shall choose the remedy. If it concerns used Equipment and ADS considers repair technically impossible or unreasonable to require, replacement with the same or an equivalent device shall constitute full performance.

17.7 A warranty claim does not suspend the Client's payment obligation.

Article 18: Complaints and returns

18.1 The Client shall inspect the delivery immediately upon receipt for transport damage, shortages and visible defects, and shall report these to ADS in Writing within five (5) working days after delivery, stating the order number and, where possible, enclosing photographs.

18.2 The Client shall report defects that were not visible to ADS in Writing within ten (10) working days after discovery. If the report concerns a warranty claim, the Client shall in any event make that report within the warranty period referred to in Article 17.

18.3 If the Client does not report within those time periods, it may no longer rely on the defect.

18.4 A complaint does not suspend the payment obligation unless ADS has acknowledged the complaint in Writing.

18.5 Return of a defective Good: the Client shall return the Good only after ADS has issued return instructions in Writing, properly packaged and, where possible, in the original packaging. If the complaint is justified, ADS shall pay the return shipping costs.

18.6 Return of a Good that is not defective: this is possible only with ADS's prior written consent, within five (5) days after delivery, and in unopened, undamaged original packaging. The costs and risk shall be borne by the Client. ADS may deduct a 15% handling charge.

18.7 Customised Goods and Goods ordered specifically for the Client may not be returned.

18.8 If a complaint is justified, ADS shall repair, replace or credit in accordance with Article 17.6. The Client has no additional right to compensation, except pursuant to Article 9.

Article 19: Customised Goods

19.1 The Client shall provide all data, files and materials required for production in a timely, correct and complete manner and in the format specified by ADS.

19.2 ADS does not check files supplied for content, spelling, colour profile or suitability unless this has been agreed. Errors resulting from information or files supplied by the Client shall be for the Client's account.

19.3 If the Client approves a proof in Writing or digitally, deviations that were visible in that proof shall be for the Client's account.

19.4 ADS may adjust the design, production method or implementation if this is necessary for quality or technical feasibility, provided that the result does not materially change as a consequence.

19.5 The Client may not cancel or return Customised Goods.

Article 20: Trade-in and take-back

20.1 If ADS takes in equipment from the Client in connection with an order, the agreed trade-in value shall apply on the condition that, upon transfer, that equipment is in the stated condition, is complete and functions normally.

20.2 The Client warrants that it owns the equipment to be traded in and that it is not subject to any third-party rights, such as a right of pledge, retention of title, or lease or rental obligation. If a third party asserts a claim against ADS in this respect, the Client shall indemnify ADS.

20.3 If the condition of the equipment differs from what was stated, ADS may adjust the trade-in value or refuse the trade-in. The Client shall then remain liable to pay the full purchase price.

20.4 Before transfer, the Client shall remove all data from the equipment. Article 12.3 applies in this respect.

20.5 ADS shall dispose of end-of-life equipment and empty consumables only if this has been agreed in Writing. The costs shall be borne by the Client unless agreed otherwise. Dismantling and preparation for transport are not included in the price.

Chapter C: Services, installation and advice

Article 21: Performance of Services

21.1 ADS shall perform the Services to the best of its judgement and ability and as may be expected of a competent supplier. ADS shall use its best efforts to achieve a good result, but does not guarantee that result unless it has expressly guaranteed it in Writing.

21.2 ADS shall perform the Services on the basis of the information provided by the Client. The Client is responsible for the accuracy and completeness of that information.

21.3 ADS may engage third parties. Article 9 also applies to those third parties.

21.4 Stated performance periods are indicative. Article 15.4 applies in the same manner.

21.5 ADS works on working days between 08:30 and 17:00. Outside those hours, ADS shall work only by prior arrangement and at the applicable surcharge rate.

21.6 If the work cannot proceed, cannot proceed on time or cannot proceed according to schedule due to a circumstance on the Client's side, for example because access, data, approvals, registrations or instructions are missing, ADS may charge the waiting time, call-out charges and additional work at € 110 per hour and € 95 per visit, and reschedule the work.

Article 22: Conditions at the installation and service location

22.1 The Client shall ensure, at no cost to ADS, that the following conditions have been met at the agreed time:

1. a) a clear, safe and obstacle-free access route and transport route to the installation location, with sufficient clearance at doors, corridors, thresholds and lifts for the dimensions and weight of the Equipment;
2. b) a level, load-bearing and dry installation location that meets the manufacturer's requirements regarding space, floor loading, temperature, humidity and ventilation;
3. c) a proper electrical connection suitable for the Equipment and within reach of the installation location;
4. d) a functioning network connection, the required access rights and, where relevant, an authorised IT administrator of the Client who is present or reachable;
5. e) an authorised employee of the Client who is present during the work and at completion.

22.2 At ADS's request, the Client shall provide in advance the dimensions of the access route and installation location. ADS may rely on the accuracy of that information.

22.3 ADS is not responsible for the Client's network or IT environment, or for software-based control, print server functionality, drivers, permission structures or application integrations, unless agreed otherwise in Writing.

22.4 If Article 22.1 has not been complied with, ADS may suspend the work and charge waiting time, call-out charges, storage costs and a second visit in accordance with Article 21.6. ADS is then not liable for any resulting delay.

22.5 Work on structural, electrical or network facilities is not part of the assignment unless expressly agreed in Writing.

22.6 Completion shall be recorded by a work sheet signed by both parties, or by written confirmation. If the Client puts the Equipment into use, this shall constitute acceptance.

Article 23: Advice

23.1 ADS bases advice, configuration proposals, capacity calculations and recommendations on the data provided by the Client and on the information available at that time.

23.2 The Client remains responsible for the selection of the Goods and Services and for determining whether they are suitable for the Client's intended use. This is different only if ADS has expressly guaranteed in Writing that something is suitable for a specifically described application.

23.3 Article 9.5 applies to ADS's liability in relation to advice.

 

ADS Graphics BV, Heraclesstraat 26, 5048 CG Tilburg. Chamber of Commerce no. 82359334. Version 3.0, 17 August 2026.